Privacy Policy

Who We Are

London Shoeshine Ltd operates this website and provides event shoeshine services, personal shoe care services, memberships, quotes, and related customer support.

If you have any questions about this policy or your personal data, contact us at contact@londonshoeshine.com or call +44 07863 122 289.

What We Collect

We collect the information you choose to submit to us, including your name, email address, phone number, company details, booking details, quote requirements, and membership-related information.

If you purchase a membership, Stripe processes your payment information directly. We do not store full card numbers or card security codes on our servers.

• Contact details submitted through forms on the website.
• Booking and quote information such as service choice, preferred date, event details, footfall, and location.
• Membership information including plan selection, Stripe customer or subscription references, and membership code.
• Technical information such as browser, device, IP address, and normal website log data collected for security and performance.

How We Use Your Information

We use personal information to respond to enquiries, deliver services, process memberships, manage customer support, send transactional emails, and maintain internal business records.

Where appropriate, we also use information to prevent fraud, protect the website, enforce our terms, and comply with legal obligations.

• To respond to contact requests, quotes, and bookings.
• To create, maintain, renew, and cancel memberships.
• To send purchase confirmations, receipts, and service-related emails.
• To administer payments, refunds, and subscription renewals.
• To improve the website, services, and customer experience.

Payment Processing

Membership payments are processed by Stripe. Stripe may collect and process your payment details, billing information, device data, and fraud-prevention signals in accordance with Stripe's own privacy documentation.

We receive limited payment-related information from Stripe, such as payment status, invoice details, customer identifiers, and subscription status, so that we can provide the service and support your account.

Service Providers

We use trusted service providers to operate the website and membership flow. These providers only receive the information needed to perform their services for us.

• Stripe for payment processing and subscription billing.
• Supabase for secure storage of bookings, quotes, and membership records.
• Resend for transactional email delivery.
• Our website hosting and infrastructure providers for site delivery and security.

Legal Bases

Where UK GDPR or similar laws apply, we generally process personal data because it is necessary to perform a contract with you, because it is in our legitimate interests to run and improve the business, because you have given consent where required, or because we must comply with legal obligations.

How Long We Keep Data

We retain personal data only for as long as reasonably necessary for the purposes set out in this policy, including customer service, accounting, legal, tax, fraud-prevention, and record-keeping requirements.

Retention periods can vary depending on the type of service you used and whether we are required to keep records for legal or financial reasons.

Your Rights

Depending on where you are located, you may have rights to request access to your personal data, request correction or deletion, object to certain processing, restrict processing, or request portability.

To exercise any of these rights, contact us using the details above. We may need to verify your identity before completing your request.

Cookies And Site Data

The website may use essential cookies or similar technologies required for normal operation, security, and performance. If we add non-essential analytics, advertising, or preference cookies, we should update this policy and any cookie notice accordingly.

Changes To This Policy

We may update this Privacy Policy from time to time. The latest version published on this page will apply from the date it is posted.

Contact

Email: contact@londonshoeshine.com

Phone: +44 07863 122 289

Registered trading name used on this website: London Shoeshine Ltd.

For terms covering memberships, cancellations, and service bookings, see the Terms of Service.